Hospitality Advisors is proud to present a series of Quality Service Assurance (QSA)
Programs for the hotel industry.
through these programs, is to help hotel and resort operators build profits
through improved customer satisfaction.
WHY QUALITY SERVICE ASSURANCE?
As we all know, serious market
damage can be caused by dissatisfied guests. Today's most successful hotel and
resort operators determine the extent of such damage on a regular basis using
surveys of current and past guests. These surveys yield important feedback
which, when properly analyzed and acted upon, can greatly improve guest
satisfaction and thus, profits.
RUSINTER'S QSA Programs provide
hotel and resort operators with this opportunity.
RUSINTER'S consultants, in the role
of professional guests or mystery shoppers, work with operators to identify
services that, if properly addressed, will result in repeat business which can
be quantified into additional profits.
It is essential to obtain objective
assessments of the guest experience from professionals with extensive hotel
operating experience. RUSINTER'S consultants have this experience: they can
focus on guests' perceptions of hotel facilities and services and knowledgeably
make recommendations for improvements.
If requested, RUSINTER'S
consultants can also benchmark recommendations to provide goals for staff to
meet, since clear, identifiable and measurable goals are key to any successful
QSA PROGRAMS OVERVIEW
RUSINTER'S QSA proposals are specifically tailored to
each client, effectively meeting specific needs. Proposals generally cover four
key areas critical to the client's success:
Product Consistency: Maintaining and upgrading product consistency
(areas identified primarily through the "professional guest" experience).
Support Services: Delivering specific information and support services,
including a written executive summary outlining all findings and
Communications: Improving two-way communications and understanding
between all related entities: management, staff and guests.
operators of small to mid-sized properties to understand and appreciate the
benefits of uniform product standards and consistent operating procedures,
effective marketing programs, the latest technology and cutting edge
In the case of a client who owns and/or asset-manages
hotels and resorts, RUSINTER extends the client's insight into its operations,
not only conducting physical reviews but analyzing and refining the overall
performance of management in enhancing asset values and maximizing profits.
WHY RUSINTER FOR QSA?
RUSINTER is the world's largest and most knowledgeable network of executives
(each with an average of 15 years of hands-on experience) counseling in the
hotel, resort, club, casino and foodservice industries.
RUSINTER'S membership is comprised solely of senior level executives which
means there are no "juniors" being trained on client assignments.
Geographic distribution of members guarantees a RUSINTER presence in your
region, ensuring a quick response to any urgent need for information or
Travel costs for QSA consultants are minimal, due to regional presence,
providing clients the opportunity to allocate dollars to other value-added
RUSINTER'S membership provides independent advise with no other motive than
serving the best interests of its clients.
continuity in relationships, the same RUSINTER consultants are assigned over
time to the same properties, maintaining regular, on-going contact with