USE FOR MOVING UP USE FOR MOVING DOWN

              

QA Services

RUSINTER Hospitality Advisors is proud to present a series of Quality Service Assurance (QSA) Programs for the hotel industry.

Our goal, through these programs, is to help hotel and resort operators build profits through improved customer satisfaction.


WHY QUALITY SERVICE ASSURANCE?

As we all know, serious market damage can be caused by dissatisfied guests. Today's most successful hotel and resort operators determine the extent of such damage on a regular basis using surveys of current and past guests. These surveys yield important feedback which, when properly analyzed and acted upon, can greatly improve guest satisfaction and thus, profits.

RUSINTER'S QSA Programs provide hotel and resort operators with this opportunity.

RUSINTER'S consultants, in the role of professional guests or mystery shoppers, work with operators to identify services that, if properly addressed, will result in repeat business which can be quantified into additional profits.

It is essential to obtain objective assessments of the guest experience from professionals with extensive hotel operating experience. RUSINTER'S consultants have this experience: they can focus on guests' perceptions of hotel facilities and services and knowledgeably make recommendations for improvements.

If requested, RUSINTER'S consultants can also benchmark recommendations to provide goals for staff to meet, since clear, identifiable and measurable goals are key to any successful hotel operation.

QSA PROGRAMS OVERVIEW

RUSINTER'S QSA proposals are specifically tailored to each client, effectively meeting specific needs. Proposals generally cover four key areas critical to the client's success:

In the case of a client who owns and/or asset-manages hotels and resorts, RUSINTER extends the client's insight into its operations, not only conducting physical reviews but analyzing and refining the overall performance of management in enhancing asset values and maximizing profits.

WHY RUSINTER FOR QSA?


Top       Main page        Start page


Copyright "RUSINTER" LTD